Everything people ask before they book.

It depends on the size of your home, how often you want us, and what needs doing. Tell us about your place using the quote form and we'll come back with a firm number — usually within one business hour. We don't need to visit first.

No. The number we give you is the number you pay, plus HST. The only exception is if the home turns out to be materially different from what you described — say four bathrooms instead of two — and we'd call to agree a new price before starting, never after.

A home cleaned every two weeks takes less time than one that hasn't been done in months, so recurring visits cost less per clean. It's also how we can promise you the same cleaner every time.

Never expected. If you want to, hand it to your cleaner directly — 100% of it goes to them.

Because a number without context is usually the wrong number. A three-bedroom that's cleaned every two weeks and a three-bedroom that hasn't been touched in a year are very different jobs. We'd rather ask a few questions and give you a price we'll actually stand behind.

Usually within two to three business days, often sooner. Same-week is normal and same-day happens when a slot opens up. Send a quote request and we'll tell you what's actually free this week.

Yes, free of charge up to 24 hours before the appointment — just call or text. Less than 24 hours' notice is a 50% fee; same-day cancellation or a locked door is the full amount, because your cleaner has already given up that time.

Yes — Saturdays and Sundays both. We clean seven days a week.

After the clean is done, never before. Card or e-transfer, whichever suits you, and you'll get an itemised receipt by email.

The same cleaner every visit, our full recurring checklist every time — and every 4th visit is a deep clean at your regular price. Weekly works out to a deep clean every month, every 2 weeks to one every 2 months, and every 4 weeks to one every 4 months.

On your 4th visit in a row, then every 4th visit after that. It takes the place of that regular visit, so there's nothing extra to book or pay. It runs longer, so we'll confirm your arrival window the day before.

Skipping or cancelling a visit starts the count again. Visits we cancel — a holiday, a snowstorm — don't reset it.

No. Pause, skip or cancel any time with 24 hours' notice. The deep clean is part of the plan, so it can't be saved up or swapped for credit if you stop.

No. Most of our clients aren't. Leave a key, a lockbox code, or let a concierge know — tell us when you book and it'll be in your cleaner's instructions.

Everything, including the vacuum. If you'd rather we use something specific of yours — a particular floor cleaner, say — leave it out and tell us.

On a recurring schedule, yes. That's the point. If they're sick or away, we'll tell you who's coming instead and they'll have your home's notes.

Honestly, not much. Pick up clothes and clutter from floors and surfaces so we're cleaning, not tidying. Secure pets who'd rather not meet a vacuum. That's it.

Walls and ceilings, exterior windows, anything requiring a ladder above a step-stool, biohazards, and pest situations. Inside oven, fridge and cabinets are add-ons — mention them when you ask for a quote and we'll include them.

Every cleaner has passed a police record check and we carry liability insurance that covers your home while we're in it. Ask and we'll send you the certificate.

Tell us within 24 hours and we'll come back and re-do the areas that missed, free. No form, no argument. If we can't make it right, we'll talk about a credit.

Tell us within 24 hours with a photo. Accidents are rare, but when they happen we repair or replace. Pre-existing damage and normal wear aren't covered, which is why your cleaner notes anything they see on the first visit.