Everything people ask before they book.

Our recurring cleans start at $119 per visit for a one-bedroom and go up with bedrooms, bathrooms and square footage. A one-time clean of the same home is $149. Use the calculator on the homepage — it shows your exact price before you give us any contact details.

Yes, plus HST. The only time it changes is if the home is materially different from what was entered — say, four bathrooms instead of two — and we'll call before starting, not after.

A home that's cleaned every two weeks takes less time than one that hasn't been done in months. The recurring discount reflects that, and it's also how we can promise you the same cleaner each visit.

Never expected. If you want to, you can add it at checkout or hand it to your cleaner directly — 100% of it goes to them.

Usually within two to three business days, often sooner. Same-week is normal; same-day happens when a slot opens up. Pick a date on the booking page and you'll see what's actually available.

Yes, free of charge up to 24 hours before the appointment, from the link in your confirmation email. Less than 24 hours' notice is a 50% fee; same-day cancellation or a locked door is the full amount, because your cleaner has already given up that time.

Saturdays, yes. Sundays we rest, and so does the team.

Card on file, charged after the clean is done — never before. You'll get a receipt by email with the itemized total.

No. Most of our clients aren't. Leave a key, a lockbox code, or let a concierge know — tell us in the booking notes and it'll be in your cleaner's instructions.

Everything, including the vacuum. If you'd rather we use something specific of yours — a particular floor cleaner, say — leave it out and tell us.

On a recurring schedule, yes. That's the point. If they're sick or away, we'll tell you who's coming instead and they'll have your home's notes.

Honestly, not much. Pick up clothes and clutter from floors and surfaces so we're cleaning, not tidying. Secure pets who'd rather not meet a vacuum. That's it.

Walls and ceilings, exterior windows, anything requiring a ladder above a step-stool, biohazards, and pest situations. Inside oven, fridge and cabinets are extras you can add at booking.

Every cleaner has passed a police record check and we carry liability insurance that covers your home while we're in it. Ask and we'll send you the certificate.

Tell us within 24 hours and we'll come back and re-do the areas that missed, free. No form, no argument. If we can't make it right, we'll talk about a credit.

Tell us within 24 hours with a photo. Accidents are rare, but when they happen we repair or replace. Pre-existing damage and normal wear aren't covered, which is why your cleaner notes anything they see on the first visit.